TH
TH EN
More Policies

Privacy Policy
For the Users of Tencent’s Website

Last modified on 29 September 2023

Tencent (Thailand) Company Limited (hereinafter referred to as “Tencent” or “We”) places great importance on the protection of your Personal Data. We want to assure you that we will protect and handle your Personal Data in compliance with the Personal Data Protection Act B.E. 2562 (hereinafter referred to as “Personal Data Protection Law”). We have established this Privacy Policy to explain how we use the Personal Data we receive from you when you visit our website and to inform you of your rights as the Data Subject. To ensure that you have a comprehensive understanding of the details as stipulated by the Personal Data Protection Law, Tencent recommends that you carefully read and understand the various provisions under this Privacy Policy in detail.

Tencent (Thailand) Company Limited’s affiliated companies refer to one or more legal entities, including but not limited to:

  1. Tencent Online (Thailand) Ltd.
  2. Webspace Ltd.
  3. MWEB Portal (Thailand) Ltd.
  4. Levelup Online Co., Ltd.
  5. Topspace (Thailand) Co., Ltd.
  6. WeChat (Thailand) Co., Ltd.

1. Definition

Vocabulary Meaning
Personal Data Information that enables the direct or indirect identification of an individual but excludes data concerning the deceased person.
Data Controller Tencent, as an entity with decision-making authority, determines the collection, use, or disclosure of Personal Data.
Data Subject Individuals who are data subjects include the users of Tencent’s website
Data Processor Individuals or legal entities who process, use, or disclose Personal Data on the orders or on behalf of Tencent
Individual Natural Person

2. The data we collect and how we collect data

When using Tencent’s website and under this Privacy Policy, your Personal Data that Tencent collects, uses, or discloses (collectively referred to as “processing” or “data processing”) includes, but not limited to, data of the following types:

  1. Identifiable Information: Name, Family name, Gender, Date of Birth, Marital Status, National Identification Number, Passport Number, Other government-issued identification numbers, including Personal Data appearing on documents issued by the government, Company documents containing information about authorized company personnel, issued by authorized authorities.
  2. Contact Information: Mobile Phone Number, Home Phone Number, Work Phone Number, Home Fax Number, Work Fax Number, Email Address, Social Media Account(s), Address as per the national identification card, Address as per the household registration, Work Address
  3. Other Personal Data: The data includes in the forms, questionnaires, opinions, satisfaction information, or details regarding inquiries or different requests that you have provided to us.
  4. Electronic Data: Computer Traffic data (Log) and data collected by Tencent through cookies or similar technologies. This data may include information about website and application usage, as well as various systems of Tencent. It also encompasses device identifiers, computer IP addresses, location data, browser types, and user behavior patterns.

3. The purpose of collection, user or disclosure of your Personal Data

Personal Data that may be collected / processed The purpose of collection, uses, or disclosure of your Personal Data Legal basis
Personal Data that is related to name, family name, gender, date of birth, marital status, nation identification number, passport number, contact information, and any other information about yourself that you provide to us
  1. To provide services to you
  2. To respond your inquiries or contact you for any other purposes
  3. To present products, deliver news updates, and provide various benefits and privileges.
  4. To track and enhance Tencent’s website/application for development and improvement
  5. To analyze for statistical purposes
  6. To maintain the security of Tencent’s website/application
  7. To manage and maintain our relationship with you
  8. To contact you for further inquiries or clarification regarding your requests, complaints, or information you have provided to us.

Legitimate interests
Personal Data that we may receive could include the following information
  • Data related to the usage of our website/application
  • Data that indicates your location or the origin
  • Webpage that you visit
  • Video that you have watched
  • Your location
  • The duration of your visits

Electronic Data include IP addresses, browser information, device information
  1. To enable the website/application to function appropriately
    • Displaying appropriate contents
    • User settings, such as language preferences
    • Your device settings configuration
    • Updating our website/application
  2. To ensure the website/application’s security and stability
  3. To compile statistics
  4. To customize the service for you

Legitimate interests

Consent Basis
Identifiable Information, Contact Information and Electronic Data may include IP addresses, browser information, and device information

For compliance with the laws, for establishing legal claims, exercising legal rights, defending against legal claims, or initiating legal proceedings, including reporting or disclosing information to government agencies, state organizations, independent organizations, regulatory bodies, individuals, or any other agencies as mandated by law.

Legitimate interests

Legal Obligation

4. Personal Data that we collect and use

The sources / methods of collecting Personal Data Lists of Personal Data that may be collected
We collect data from you by requesting or inquiring about that information directly from you The Personal Data that may be collected, used, or processed as specified in Section 2 includes Identifiable Information, Contact Information, Other Personal Data
We automatically collect Personal Data from you when you visit and/or use our website, applications, or other online services. The Personal Data that may be collected, used, or processed as specified in Section 2 includes Electronic Data

5. Retention period for the collection of Personal Data

Tencent will retain your Personal Data for as long as necessary to achieve the specified purposes for processing that Personal Data. Additionally, we may retain Personal Data for a longer period when required to comply with legal obligations or the statute of limitations, establish legal claims, enforce or exercise legal rights, or defend against legal claims.

However, after the aforesaid period, we will:

  • delete, destroy when the use of Personal Data is no longer necessary; or
  • make your Personal Data unable to identify you for other beneficial purposes.

6. Disclosure of your Personal Data to external parties

In order to fulfill the purposes specified in this Privacy Policy Tencent may disclose your Personal Data to the following external parties:

  1. Affiliated companies and group companies located abroad, including executives, board members, employees, contractors, and/or personnel within those companies, to the extent permitted and necessary for the processing of your Personal Data
  2. The consultants of Tencent, such as auditors, legal advisors, attorneys, or other experts, both internal and external group companies of Tencent (Thailand) Company Limited.
  3. Government agencies, state agencies, independent organizations, regulatory bodies or other entities as required by law. This may include officials who exercises legal authority, such as courts, the Office of the Attorney General, the Royal Thai Police, the Revenue Department, the Office of the Consumer Protection Committee, the Office of the Personal Data Protection Committee, etc.
  4. Agencies, Contractors, and/or Service Providers who provide service to Tencent, acting as data processors, such as information technology services, website services, data storage services, data analysis services, or any other services that may be beneficial to you, etc.

7. The disclosure or transfer of Personal Data to foreign countries

In certain cases, for the benefit or necessity to achieve the purposes related to Personal Data processing as stated above, Tencent may be required to disclose your Personal Data to oversea entities, which may have different data protection standards from those in Thailand. This is because Tencent has the group companies located abroad and may conduct business or transactions with oversea companies. Therefore, we may need to disclose your Personal Data to those companies. Additionally, Tencent may store your data on computer servers or cloud service providers located abroad and may process the data using programs or applications provided by oversea service providers. However, for the disclosure or transfer of Personal Data to foreign countries in whatsoever case, Tencent shall comply with the Personal Data Protection Act B.E. 2562 (2019).

8. Accessing Other Websites through Tencent’s Website

This Privacy Policy applies only to the services and usage of Tencent’s website. If you visit other websites, even through our website, data protection will be subject to the privacy policy of those specific websites, which are not related to Tencent. Therefore, Tencent is not responsible for the data protection practices of those external websites. When accessing external websites, you should review their respective privacy policies to understand how they handle your Personal Data.

9. Cookies and Similar Technologies

Tencent uses cookies that are essential for the functionality of the website to collect and store data when you visit our website. Additionally, Tencent intends to use optional cookies to help improve the website. We will not use optional cookies unless you give us permission to do so. You can learn more about cookies usage details in our cookies policy.

10. Your rights as the Data Subject under the Personal Data Protection Law

The Personal Data Protection Act B.E. 2562 (2019) aims to enhance the control that you have over your Personal Data. You can exercise your rights under the Personal Data Protection Act B.E. 2562 (2019), which has the following details:

  1. The right to withdraw your consent (unless the consent withdrawal is restricted by law or contract that benefits you as the Data Subject.)
  2. The right to access, obtain, and request disclosure of the source of your Personal Data that we collect, unless we have the right to refuse your request under the law or a court order, or if your request may adversely affect the rights and freedoms of other individuals.
  3. The right to request the rectification of your inaccurate or incomplete Personal Data in order to ensure its accuracy, currency, completeness, and to prevent any misunderstandings.
  4. The right to suspend the use of your Personal Data in any of the following situations:
    1. When we are conducting an examination based on your request to rectify your Personal Data for its accuracy, completeness and currency.
    2. Your Personal Data is collected, used, or disclosed without your consent or against the law.
    3. When your Personal Data is no longer necessary for the purposes, we have informed you during the collection process, but you wish us to continue storing the data for the exercise of your legal rights.
    4. When we are verifying the legal grounds for the collection, use or disclosure of your Personal Data for public interest purposes due to the fact that you have exercised your right to object to the collection, use or disclosure of your Personal Data.
  5. The right to object to the collection, use, or disclosure of your Personal Data, unless we have legitimate grounds to reject your request in accordance with the law.
  6. The right to request the deletion, destruction, or anonymization of your Personal Data, making it unable to identify you as the Data Subject.
  7. The right to request the transfer of your Personal Data to another Data Controller or to yourself, in certain circumstances and as permitted by
  8. The right to lodge a complaint if Tencent violates or fails to comply with the Personal Data Protection Act B.E. 2562 (2019).

11. The security of your Personal Data

We have implemented appropriate measures to ensure the security of your Personal Data, both in technical and managerial aspects to prevent data loss, unauthorized access, destruction, alteration, modification, or unauthorized disclosure of Personal Data. In addition, we have established a comprehensive data protection policy that is publicly available within our organization, which includes guidelines and practices to ensure the confidentiality, integrity, and availability of Personal Data. We regularly review and update the aforesaid internal policy, including this Privacy Policy as necessary to ensure their effectiveness.

12. Amendment of this Privacy Policy

This privacy policy may be occasionally revised or amended. If there are changes or additions that impact the processing of your Personal Data, we will announce any such changes through our website and/or notify you directly via email to inform you of the amendments. However, Tencent recommends that you periodically review this privacy policy for any updates or amendments.

13. Contact Channels

If you have any questions, concerns, or inquiries regarding the protection of your Personal Data, data collection, usage, disclosure, or exercise of your rights, or if you have any complaints, you can contact us through the following channels:

Data Controller: Tencent (Thailand) Company Limited

Contact Place:
8 T One Building, 10th Floor, 11th Floor, and 12th Floor (Unit 3-5), Soi Sukhumvit 40, Sukhumvit Road, Phra Khanong, Khlong Toei, Bangkok 10110
Telephone: 02-833-3000
Fax: 02-833-3113

Data Protection Officer

Contact Place:
8 T One Building, 10th Floor, 11th Floor, and 12th Floor (Unit 3-5), Soi Sukhumvit 40, Sukhumvit Road, Phra Khanong, Khlong Toei, Bangkok 10110
Telephone: 02-833-3000

Email:

Cookies Preference

Cookies are small data files, placed on computers and other devices to store information. We may automatically collect data from you through cookies or similar technologies when you visit our website. You can customize your privacy settings by disabling cookies in your browser. However, many cookies are developed for website functionality. Therefore, not enabling cookies might limit your ability to use certain parts of the website. For more details, you can refer to our Cookies Policy.

Select 'On' if you are happy for us to use your data for the following Purposes. You can also make individual Vendor choices under each Purpose.

These cookies are important for the functioning of the website, as they help you access various parts of our website, including data and content. They also set in response to your service requests, such as privacy settings and form submissions. You can configure your browser to block or alert you about these cookies. However, this might prevent certain parts of the website from functioning. Cookie details
These cookies help us count the number and track the source of visits to measure and improve the performance of our website. They also inform us about which pages are the most and least popular and provide insights into the sections that visitors access. This allows us to offer you the best possible user experience on our website. All the data collected by these cookies is aggregated and therefore cannot be used to identify individuals. If you do not allow these cookies to function, we will not know when you visited our site. Cookie details